Refund policy

Refund & Returns Policy

Chelsea Eby Fine Art LLC

Thank you for supporting my small business! I want you to love your piece, and I stand behind the quality of everything I make. Please read below for details on returns, refunds, and exchanges.

Prints, Stickers, Cards & Paper Goods

  • I accept returns on unused, undamaged prints, stickers, cards, and paper goods within 14 days of delivery.
  • Items must be returned in their original condition and packaging.
  • Buyers are responsible for return shipping costs unless the item arrived damaged or defective.
  • Refunds are issued to the original payment method once the returned item is received and inspected.
  • Due to the handmade nature of these items, slight variations in color or print quality are normal and not considered defects.

Original Paintings & Artwork

  • Original paintings may be returned within 7 days of delivery if you're not satisfied, provided the piece is unused, undamaged, and returned in its original packaging.
  • Buyer is responsible for return shipping costs, and I recommend insuring the shipment given the value and one-of-a-kind nature of original artwork.
  • Refunds are issued once the piece is received back in its original condition.
  • Because each original is one-of-a-kind, I'm unable to offer exchanges for other originals — only a refund or store credit.

Commissions

  • Commissions require a non-refundable deposit to begin work, as this covers time spent on preliminary sketches, consultations, and materials.
  • Because commissions are custom-made specifically for you, completed commissions are not eligible for refund once approved and finished.
  • I offer one revision after painting is completed and photo is sent. 
  • If you're unhappy with the final piece for reasons unrelated to the agreed-upon concept, please reach out — I want to work with you to make it right.

Damaged or Lost in Shipping

  • If your item arrives damaged, please contact me within 48 hours of delivery with photos of the damage and packaging.
  • I will offer a replacement (if possible), refund, or store credit for items damaged in transit.
  • If a package is lost in transit, please reach out and I'll work with the carrier and with you to resolve it.

How to Start a Return

To begin a return, please contact me at chelsebyart@gmail.com with your order number and reason for return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Non-Returnable Items

  • Custom commissions (once completed and approved)
  • Gift cards
  • Items marked as final sale